Complaints Procedure

We take immense pride in a professional and safe service at Vytaliving Online Doctor and Pharmacy. It’s our mission to deliver health and wellbeing services into your door in the most convenient way possible, but we realise that sometimes we don’t always get things right.

We and aim to acknowledge all formal written complaints within two working days of receiving them. We then aim respond to all formal written complaints within five working days.

We and aim to acknowledge all formal written complaints within two working days of receiving them. We then aim respond to all formal written complaints within five working days. Your complaint will be dealt with in a timely manner. Usually this will be within 20 working days and no more than 40. Working days under these regulations means Monday – Friday and excludes Bank Holidays.

We’ll always offer an apology, if appropriate, and aim to give you a full explanation to resolve the issue to your satisfaction. Following this, if you are unhappy with the response that Vytaliving Online Pharmacy and Doctor has made to a formal written complaint you should contact the General Pharmaceutical Council.

How to contact us

You can contact us via our contact page 

Or you can call, e-mail or write to us through the following methods:

Email us at: info@vytalivingonlinedoctor.com

Call us at: 0800 019 9945 (Monday – Friday 09:00am – 16:30pm)

Write to us at: Vytaliving Online Doctor and Pharmacy Complaints, Fairway Pharmacy, Unit Amison Street, Meir hay, Stoke-on-trent, ST3 1LD

Complaints Manager: Ben Morris, Pharmacist and Independent Prescriber

Responsible Person: Andrew Pickard, Superintendent Pharmacist